To return or exchange an item, please follow the below steps:
- Step 1) Submit a Return or Exchange Request. Please call570-675-6507 to submit the Return or Exchange Request. All return items must be authorized with a Return Merchandise Authorization (RMA). The return address to ship your item back will be provided with the RMA#.
- Step 2) Receiving an RMA# via Email: If your item is qualified for return or exchange, the RMA will be emailed to you within 3 to 7 business days after return or exchange request has been received.
- Step 3) Returning Product with an RMA# : Please print the RMA and follow the instructions on the RMA to return your item. All items must be returned in original condition, including the original packaging, containers and all documentations. For watch returns: If watch item(s) have been worn, used, scratched or plastic covering lenses have been removed, it cannot be returned.
Custom-made items or special orders are not returnable.
Outbound shipping charges will be deducted from the refund/exchange including orders with free shipping. Customers are responsible for the return shipping charges.
Used Items or items showing any signs of use (i.e, scratches or any marks), or items without intact original packaging or manuals are NOT returnable or refundable.
Refused Shipments: If shipment is refused, we will issue a refund less a 25% handling fee based on invoice total and less all outbound and inbound shipping charges.
Items returned without a Return Merchandise Authorization (RMA) or items that are returned to an unauthorized return address – the manufacturer’s address: Item must be in original condition and include original packaging, manuals, and paperwork otherwise refund will not be issued. If the item is returned to the manufacturer’s address in error, the refund will be issued after we received a credit from the manufacturer. We reserve the right not to issue refund for the items return to unauthorized addresses.
Please insure the package. Damaged merchandise will not be accepted for store credit, refund or exchange. For your protection, please ship the return package via UPS , FedEx or the original outbound shipping method used.
Furniture Items /Grandfather Clocks, mechanical clocks and mechanical watches, time pieces that wind up mechanically are not returnable. A return fee may apply to returns of large over sized items such as large mirror items or items shipped by freight. Mechanical clocks and watches out of the original packing and setup are not returnable. Custom-made or engraved items or special orders are not returnable. Please do not refuse the shipment unless the merchandise is damaged or you will be charged for a refused shipment fee 25% of invoice total plus all shipping charges.
Due to our commitment to process orders quickly, once the checkout process is complete or phone order is placed, we immediately submit your order to our order processing team. We cannot cancel any orders once the order is received. If you would like to return your item, please refer to our return policy. However, if an item is on back order, your order can be altered by contacting our processing department at 570-675-6507.
Order cancellation may be subject to an order cancellation fees 10% of the invoice total.
Due to our commitment to process orders quickly, once the checkout process is complete, we immediately submitted your order to our order processing team; We cannot change any orders once the order is received. However, you can submit a change request within one hour after the order was placed or call us at 570-675-6507 (please do not leave a message) and we will attempt to change your order for you. We do not guarantee that your order can be changed. If your order has been processed or shipped, we will be unable to change or cancel the order.
Billing & Refund
All merchandises properly returned are eligible for a refund, with credit to the original payment method or a store credit will be issued. The refund or store credit will be processed within 5 to 15 business days, approximately, once your return item(s) is received and inspected.
If you have questions regarding charges from our company, please contact us before you contact your credit card company. If we do receive a dispute/charge back letter from your credit card company, your credit card company will require us to respond the dispute/chargeback. A handling fee $25.00 for each credit card charge back/dispute will be deducted from your refund or charge to you in order to handle the response to your credit card company.
In the event of any payment not being paid to us by the due date – which is the invoice date, we shall be entitled to charge 1) Monthly Late Fee: $30, plus 2) Interest for the overdue period at an interest rate of 2% in US Dollars per month on the unpaid balance.
We have the right to offer a refund or store credit at our discretion if the item is damaged, not packed properly , missing parts , instruction manuals and or videos. Please call for more information prior to shipping items back . Warranty claims are issued from the manufacturer , not Ye Olde Clock and Gift Shoppe.